Our Products
At Lumi, we take your security seriously. We know how important it is to keep your private information, well, private.
We take security very seriously at Lumi. That's why we've implemented comprehensive security measures to ensure your data is safe and secure. We are always happy to answer any questions or concerns you may have. Feel free to contact your account manager directly or drop us a line at support@lumi.com.au.
Your security is our priority, and we're always here to help you maintain the highest level of protection of your valuable information. If you ever notice suspicious activity on your account or suspect a security breach, please contact us immediately via phone on 1300 005 864, via your account manager or email us at support@lumi.com.au.
Data Security
At Lumi, we go above and beyond to protect your sensitive information. When your data is being sent or stored, we use advanced security and encryption measures to protect it. We follow strict guidelines for managing and securing your data based on its importance. To ensure we're always up to scratch, we constantly watch our systems to ensure they meet the highest standards. With Lumi, you can trust that your information is always well-protected.
Commitment to Best Practice
We continuously stay up-to-date with the latest industry standards and best practices, implementing them diligently in our operations to maintain our customers' security and trust.
We use the following standards as a basis for our security compliance: SOC 2, Australian Cyber Security Centre's Essential 8, CIS Amazon Web Services Benchmarks
Regular Security Assessments
We conduct periodic security audits and risk assessments to identify and address any potential vulnerabilities, ensuring our systems remain resilient and your data stays secure.
We use external independent auditors to verify our compliance with the SOC 2 framework. We also engage independent security testers regularly to test our systems and report the findings back, think of them as friendly hackers on our team.
Access Control
We enforce strict access control measures, implementing the 'Least Privileged Access' concept, granting only authorised personnel access to sensitive data. We use Multi Factor Authentication (MFA) on all of our critical systems to ensure that even if the bad guys get hold of one of our passwords, they still cannot access your data.
Awareness and Training
Our commitment to security extends to regular training and awareness programs for our team members, fostering a culture of vigilance and ensuring that everyone is equipped to safeguard your data effectively. We regularly conduct training sessions and test our employees on common attacks.
Supply Chain Risk Management
We closely monitor and assess the security of our suppliers and partners to mitigate potential risks, ensuring that the security and privacy standards we uphold extend throughout our entire ecosystem. For any system that stores customer data, the supplier must meet strict requirements to ensure your data remains safe.
Continuous Monitoring and Threat Detection
We employ advanced monitoring systems and threat detection tools to identify and respond to potential security threats in real time, maintaining the integrity of our systems and the safety of your data.
We also employ data loss prevention techniques to ensure that we can detect and prevent any sensitive data exfiltration from our systems.
Secure Software Development Practices
Lumi follows secure software development practices, incorporating security measures throughout the development lifecycle, which enables us to build robust and reliable systems that prioritise the protection of your sensitive information.
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